Terms & Conditions
Effective Date: 12 March 2026
The Cicle App is a software product developed and operated by PT. Bit Aplikasi Masa Depan.
By downloading or using the Cicle application (“the App”), these Terms & Conditions automatically apply to you. Please read them carefully before using the App.
The Service is provided by PT. Bit Aplikasi Masa Depan and is intended for use as is.
You are not allowed to copy, modify, distribute, sell, or lease any part of the App, including its content, trademarks, or branding.
You are also not allowed to attempt to extract the source code of the App, translate the App into other languages, or create derivative versions of the App.
The App itself, including all trademarks, copyrights, database rights, and other intellectual property rights related to it, remain the property of Cicle and PT. Bit Aplikasi Masa Depan.
Any unauthorized use of the App or its intellectual property may result in suspension or termination of access to the Service. Cicle reserves the right to take appropriate legal action and pursue available legal remedies in response to any violation of these intellectual property rights.
Cicle is committed to ensuring that the App is as useful and efficient as possible. For that reason, we reserve the right to make changes to the App, including modifying features or functionality, at any time and for any reason.
We also reserve the right to charge for certain services provided through the App. However, we will always clearly inform you of any fees before you are charged.
The Cicle App stores and processes personal data that you have provided in order to deliver the Service.
You are responsible for maintaining the security of your device and access to the App. We strongly recommend that you do not jailbreak or root your device, as doing so may compromise your device’s security and cause the App to malfunction.
You are also responsible for ensuring that your device remains powered and operational. If your device runs out of battery or becomes unusable, Cicle cannot be held responsible for any resulting inability to access the Service.
Certain features of the App require an active internet connection.
The connection may be provided through Wi-Fi or through your mobile network provider. Cicle cannot guarantee full functionality of the App if you do not have internet access.
If you use the App outside a Wi-Fi area, your mobile network provider’s terms will still apply and you may incur data or roaming charges.
By using the App, you accept responsibility for any such charges.
If you are not the bill payer for the device used to access the App, we assume that you have obtained permission from the bill payer.
The App may use third-party services that have their own Terms and Conditions.
Examples include:
Your use of such services may also be governed by their respective terms and privacy policies.
From time to time, Cicle may update the App to improve functionality, security, or compatibility.
The App is currently available on Android, iOS and Web, and system requirements may change over time. You may need to install updates in order to continue using the App.
Cicle does not guarantee that the App will always remain compatible with every version of Android, iOS, or Web Browser on your Laptop.
We also reserve the right to discontinue the App or its services at any time without prior notice.
If termination occurs:
Some features of the Service may require payment of subscription fees.
All pricing information is displayed within the platform or on the official Cicle website. Prices are provided on an “as is” basis and may change from time to time.
Cicle reserves the right to modify subscription pricing, billing structures, or payment terms at its discretion. Any pricing changes will apply to future billing cycles and may be communicated through the platform or other appropriate channels.
Users are responsible for ensuring that payment information is accurate and up to date. Failure to complete payment may result in suspension or limitation of access to the Service.
All payments are non-refundable unless otherwise required by applicable law.
Cicle aims to provide reliable service availability.
The target Service Level Agreement (SLA) is 99% uptime per calendar year, excluding scheduled maintenance.
This means the Service may experience up to approximately 88 hours of downtime per year or 7.2 hours of downtime per month (depend on whether it’s 30/31/28/29 days in that month) due to technical incidents, infrastructure issues, or system failures.
Scheduled maintenance may occasionally be required to improve performance, security, or reliability. Where possible, users will be notified in advance.
Downtime caused by circumstances beyond Cicle’s reasonable control may be excluded from SLA calculations. Such circumstances may include, but are not limited to:
In such cases, Cicle will make reasonable efforts to restore the Service as quickly as possible.
If the Service Availability falls below the SLA target in a given month, eligible customers may request service credits applied to their next billing cycle.
Monthly Uptime | Credit |
≥ 99% | No credit |
98% – 98.99% | 5% of monthly fee |
95% – 97.99% | 10% of monthly fee |
< 95% | 25% of monthly fee |
Service credits must be requested within 30 days of the incident and are the sole and exclusive remedy for SLA failures. Credits cannot be exchanged for cash.
Downtime caused by scheduled maintenance, third-party services, internet connectivity issues, or customer misuse is excluded from SLA calculations.
Cicle performs automated backups approximately once every 24 hours.
In the event of a major system failure requiring restoration, the most recent backup will be used. As a result, up to 24 hours of recent data may not be recoverable.
Users are encouraged to maintain their own copies of critical data if necessary.
In the event of a major system failure or infrastructure incident, Cicle will make reasonable efforts to restore service using the most recent available backup.
Recovery times may vary depending on the nature and severity of the incident. Cicle will make reasonable efforts to restore the Service as soon as possible, and recovery is typically targeted to be completed within hours for lighter cases to seven (7) business days in major system failure. However, recovery timelines cannot be guaranteed and may vary depending on the circumstances of the incident.
Cicle takes reasonable measures to maintain the security and integrity of the platform.
Security practices implemented include:
While these safeguards are implemented to protect user data, no system can guarantee absolute security.
Cicle implements reasonable technical and organizational measures to protect the security of the Service and user data. However, no system or method of data transmission over the internet can be guaranteed to be completely secure.
Users acknowledge that the use of online services involves inherent security risks. Cicle shall not be responsible for unauthorized access, data breaches, or loss of data resulting from circumstances beyond Cicle’s reasonable control, including but not limited to cyber attacks, security vulnerabilities, or actions of third parties.
Users are responsible for maintaining the confidentiality of their account credentials and for implementing appropriate internal security practices within their organization.
In the event of a confirmed security incident affecting user data, Cicle will take reasonable steps to investigate the incident and mitigate its impact in accordance with applicable laws and regulations.
Cicle values the security of its systems and welcomes responsible security research conducted in good faith. Individuals who discover potential security vulnerabilities are encouraged to report them to Cicle through responsible disclosure.
Security researchers may submit vulnerability reports by contacting dev@cicle.app and providing sufficient information to reproduce the issue.
When conducting security testing, researchers must act responsibly and must not:
Any testing that results in system disruption, data exposure, unauthorized access, or other harmful activity may be considered a violation of these Terms and may result in legal action.
Cicle may, at its sole discretion, provide rewards or recognition for responsibly reported vulnerabilities. Any reward or bug bounty amount is determined solely by Cicle and is not guaranteed. By submitting a vulnerability report, the researcher agrees that any reward is provided at Cicle’s discretion, and no claim or dispute regarding the reward amount will be accepted.
The Service is provided on an “as is” and “as available” basis, without warranties of any kind.
Service Credits described in the SLA section are the sole and exclusive remedy for any failure to meet the Service Availability commitment.
To the maximum extent permitted by law, Cicle shall not be liable for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, business interruption, loss of data, or loss of business opportunities arising from the use of the Service.
The total aggregate liability of Cicle arising from or related to the use of the Service shall not exceed the amount paid by the customer for the Service in the previous one (1) month.
Cicle shall not be liable for any delay or failure to perform its obligations under these Terms & Conditions if such delay or failure results from events beyond its reasonable control.
Such events may include, but are not limited to:
In the event of a force majeure situation, Cicle will make reasonable efforts to restore the Service as soon as practicable. However, certain service commitments, including availability targets or recovery timelines, may be temporarily suspended during such events.
In the event of any dispute, claim, or disagreement arising out of or relating to the use of the Cicle App or these Terms & Conditions, the parties agree to first attempt to resolve the matter through good faith discussions and negotiations.
If the dispute cannot be resolved through mutual discussion within a reasonable period of time, the dispute shall be resolved in accordance with the applicable laws of the Republic of Indonesia.
Any legal proceedings arising from or related to these Terms & Conditions shall be subject to the exclusive jurisdiction of the courts of Indonesia, and the parties agree that the competent court shall be the Pengadilan Negeri Indonesia within the jurisdiction determined by applicable Indonesian law.
These Terms & Conditions should be read together with the Cicle Privacy Policy, which describes how personal data is collected, used, and protected when using the Service.
By using the Cicle App, you acknowledge and agree that the Privacy Policy forms an integral part of these Terms & Conditions.
The Terms & Conditions and the Privacy Policy together constitute the agreement governing your use of the Service and should not be interpreted separately.
Cicle may update these Terms & Conditions from time to time.
Users are encouraged to review this page periodically for updates. Any changes will become effective once published on this page.
If you have any questions or suggestions regarding these Terms & Conditions, please contact us at:
dev@cicle.app
